FREQUENTLY ASKED QUESTIONS

How long does the delivery take and how much does it cost?

Delivery time and costs depend on chosen option:
• Pick up in store: up to 1 working day without cost
• Courier delivery (credit card or PayPal): up to 1-4 working days, with a shipping cost of 4.90€
• Courier delivery (cash on delivery): up to 1-4 working days, with a shipping cost of 4.90€

How to register in feelmadnesss online store?

First of all you can save your delivery address and invoice data as well as track your order, submit returns and claims form, and easily contact our Customer Service regarding your orders.

What are the advantages of having an account at feelmadness.gr?

When you register at feelmadness.gr you can easily see all the details of all your orders.

Which browser is best to use the site?

The service is optimized for the latest versions of browsers: Google Chrome 23 or above, Mozilla Firefox 16 or above. Additional software is not necessary.

How do I subscribe to the newsletter?

You can subscribe to our newsletter by clicking on "Newsletter" from the bottom menu (available on each page) as well as checking "sign me up for the newsletter" while in checkout process.

How can I unsubscribe from the newsletter?

You may unsubscribe from our newsletter by clicking on appropriate link provided in the footer of each newsletter.

What should I do if I forgot my password?

After clicking login/register link go to "I forgot my password" and then enter your e-mail address given at registration. To this e-mail account we will send you a new temporary password that you can use to login to your account.

How do I contact customer service?

You can contact our customer service in two ways: by phone, at +30 2641 044214 and by filling out the contact form available under "Customer Service" link in the bottom menu [link]. A similar form, regarding orders exclusively, is available in the Client profile under each order.

How to buy?

Detailed information on how to properly finalize your shopping with us is in "How to buy" guide.

How can I finalize my shopping properly?

If your order is placed correctly you will get an email confirming this.

Can I see what is happening with my order?

The basic information about the order is status assigned to it which you can see after logging in to your account.

What do statuses of the order mean?

New - indicates that your order has been accepted; Canceled - indicates that your order has been canceled. If your order was paid in advance the amount will be transferred into your account in a few days; Processing - indicates that the order was sent to the warehouse; Sent - means that the ordered products are packed and shipped from the warehouse to the given address. Ready for pick up - means that the ordered products are ready to be picked up from the store. Received - indicates that the ordered products are received by you and the order is closed.

Can I change or cancel my order?

Yes, you can cancel the order by contacting Customer Service by phone.

What should I do if I receive a damaged or wrong product?

You should contact our Customer Service by phone. Within 14 days from the date of purchase you may return the product with no extra costs.

What is the wish list?

The wish list saves your items. Products can be added to the wish list as well as moved from it to your basket and vice versa. Products in the wish list are stored for 2 weeks, regardless of whether they are available or no longer available online.

When the order payment is taken of my bank account?

The amount is collected from your account at the time of placing the order.